Remote Support FAQ
Q: Is this service safe, can third parties see my information?
A: We use encryption on the connection to ensure that all communication is private and secure.
Q: Can your technician connect anytime they want to my computer?
A: No, the software is designed so that you must run it first and then you must make the connection. Once the connection is closed by either side then only you can start the connection again.
Q: Can files be copied to and from my computer?
A: Yes, we can copy files from and to your computer. The software will show you a file transfer progress when and if this occurs.
Q: How am I charged for this service?
A: If you have an account with us, then you will be billed as you are for any service. If you nave a service contract, then the time is simply deducted from your contract time. If you are a new customer, then you will be asked for a credit card that will be billed at the end of the support session.
Q: How much do you charge?
A: There are different charges for contract and non-contacted customers. The charge is always a per minute charge. Call us for your current rates. Fees are applied after a solution is administered.
Q: Do I get charged if the problem cannot be resolved over remote support?
A: No, if we cannot resolve your issue and provide you a solution, then there is no charge. |
